Service is one of the most important elements of a company as it has a big influence in all of its areas; from sales and customer attraction to the reputation of an organization. Quality of service can be the difference between success and failure.

​Many companies dedicate great efforts in perfecting their product and their advertising strategies, presuming that sales and customer loyalty depend only on this, however sometimes offering something good is not enough; it is necessary to offer it in the best way possible.

​With this Ebook you will learn how to offer an excellent service that keeps your customers coming back again and again.